Membership Matters: Q&A with Amanda Kelley

Mar 15, 2017

 Amanda Kelley, National Channel Manager at Telco Holdings, Inc. She developed and maintained partnerships with traditional and non-traditional partners to leverage their business contacts and educate organizations on the best IT, telecommunications, and technology solutions available.

  1. Who influenced you in your early years to become a leader in your own life, what did they do for you?

My parents were highly influential throughout my life. Not only did they teach me hard work and dedication, but also to have conviction in my decisions no matter what. This helped me develop into a confident leader that stands by my values and keeps my integrity in the face of adversity.  I grew up knowing that my opinion, my questions, and my ideas mattered. They taught me to treat others with respect. As long as you are respectful and courteous, others will listen.

  1. What difficulty have you overcome, that impacted your career for the better?

Organization is my challenge, so I am constantly evolving and finding new ways to become more efficient. I wanted to be a resource for my partners; someone who would be responsive and follow up with whatever was presented to me.  It is very easy to get lost in the hundreds of emails received a day. I found that once I learned how to manage that, I was given more opportunities and closed more business.

  1. Why did you join Women in the Channel and what have you gotten out of your membership?

I worked for a company that encouraged the women to get involved and I happily obliged. Since I became a member, I have made countless networking connections, gained confidence in myself as a professional woman, and have been given the opportunity to learn from some of the most respected women in the industry.

  1. What mistakes have you made in your career and what advice would you give to someone new to the channel?

It is easy to send a quick email and be done with an issue or a tough conversation. Personally, I have done this many times throughout my career. However, communication is key, as we often forget that we are working with people. Knowing when to email and when to pick up the phone is one of the most important lessons I’ve learned in the channel.

  1. How are you positioning yourself to stay relevant and support your clients in the coming year?

I participate in any training opportunities that I can to learn as much as I can about this dynamic industry. Finding the time in my schedule for an hour webinar is equally as important as sorting emails or making phone calls. 

  1. When have you helped another woman gain confidence & connection, what happened?

As a Channel Manager, I previously worked with a Sales Support person who was part of my team. She had the natural drive and skills, but we regularly reviewed applications, while I encouraged questions and dialog. As her knowledge grew, so did her confidence. She soon became a leader within the support team.