Sponsor Spotlight: RingCentral Leading Through Crisis

May 27, 2020

Alliance of Channel Women is fortunate to have the support of many enterprising organizations that care about promoting women in the workplace and in leadership positions in the technology industry. We rely on these companies for their moral and financial support, so that we can bring educational, networking, mentoring and advocacy programs to ACW members.

It’s our pleasure to highlight one of our supporters in this special edition of the Sponsor Spotlight that’s focused on leadership during the Coronavirus outbreak.

RingCentral, a leading provider of cloud communications, customer engagement and contact center solutions, has been a strong supporter of ACW for many years and is a Platinum Sponsor in 2020.  Over the years, RingCentral has not only sponsored the organization, but also paid for its employee memberships, encouraging its women to become leaders in the channel community.

RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device and any location. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customize business workflows.

ACW asked the RingCentral team to tell us how they are supporting employees and partners during the pandemic. We thank them for their support and leadership during this challenging time.

How are RingCentral employees doing during this “WFH” culture?

Because we were using our own UCaaS platform prior to the pandemic, the vast majority of our company was able to move to remote work within 24 hours, without any disruption to our operations or productivity. Likewise, since we were already using our own platform, there wasn’t quite the same learning curve that other companies who weren’t on a UCaaS solution had to go through. For most of us at RingCentral, our workflows remained unchanged, although the scenery around us is now different.

Granted, that isn’t to say that our workforce hasn’t faced challenges: our employees also have to deal with things like home schooling, the threat of the virus itself, not to mention the physical isolation of the new work-from-home culture. However, we are very pleased that technology hasn’t been one of our challenges. In fact, with our updated desktop app and the launch of RingCentral Video, our technology has helped keep our employees connected and working productively.

What is RingCentral doing to accommodate their customers, channel partners, employees, etc. during this pandemic?

At RingCentral, we recognize that we’re in a unique position to lend a helping hand. That’s why we’re offering RingCentral Office for free to help customers on the frontlines of the pandemic work and collaborate effectively. Currently, the industries able to take advantage of our COVID-19 offer include health care, education, nonprofit, government and media.

By getting these offers into the hands of our partners, we’ve been able to do a lot of good that we wouldn’t have been able to accomplish on our own.

What opportunities are there for customers and partners during the pandemic?

The pandemic is an opportunity for customers and partners to modernize their communications, so that they never get caught flat-footed again. If there has ever been an argument against on-prem communications, the COVID-19 crisis is it.

How much money is being wasted on communications hardware collecting dust in empty office buildings? Now is the time to future-proof your communications.

Simply put, the world will look very different than it did before the COVID-19 crisis.